F.A.Q of Kelowna Woodcraft
What types of bird feeders do you offer?
Kelowna Woodcraft specializes in cedar bird feeders, which are known for their durability and natural beauty. Each feeder is uniquely crafted to enhance outdoor spaces while providing a cozy dining spot for various bird species.
How are your bird feeders made?
Our bird feeders are handcrafted from high-quality cedar wood, showcasing natural wood grains and artisan finishes. This meticulous craftsmanship ensures that each piece is not only functional but also a stunning statement for any garden or patio.
Are your bird feeders suitable for all types of birds?
Yes, our cedar bird feeders are designed to attract a variety of bird species. The open design and spacious feeding areas make them ideal for small to medium-sized birds, providing a comfortable dining experience.
What maintenance is required for your bird feeders?
To ensure longevity, it is recommended to clean your bird feeder regularly. This can be done by removing any old food and debris, and washing the feeder with warm, soapy water. Proper maintenance can help prevent mold and bacteria growth, ensuring a safe feeding environment for birds.
Can I customize my bird feeder?
Currently, we do not offer customization options for our bird feeders. Each piece is uniquely crafted, showcasing the natural beauty of cedar wood, which makes them one-of-a-kind.
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Returns Policy
Eligibility for Returns
We accept returns within 30 days of the delivery date. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase (such as an order confirmation or receipt) is required.
Unfortunately, we cannot accept returns for:
Custom or personalized products, Gift cards, or Items marked as final sale
How to Initiate a return
To begin the return process, please contact our customer support team at support@kelownawoodcraft.com. Include your order number, a description of the issue, and any relevant photos if applicable. Once your return is approved, we will provide you with instructions on how and where to send your item.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect item).
We recommend using a trackable shipping service or purchasing shipping insurance. Kelowna Woodcraft is not responsible for lost or damaged returns.
Refunds & Exchanges
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and issued to the original payment method. Please note that shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact us at support@kelownawoodcraft.com.
Non-Returnable Issues
- Minor variations in color, grain, or texture are natural characteristics of cedar wood and are not considered defects.
- Items that are damaged due to improper use, neglect, or lack of care are not eligible for returns or refunds.
Returns must be sent to the address provided during the return authorization process. Unauthorized returns will not be processed.
Kelowna Woodcraft reserves the right to deny returns that do not meet the above criteria.
Thank you for your understanding and support. If you have any questions about our returns policy, don’t hesitate to reach out to our team. We’re here to help!
Shipping Policy
Shipping Policy
At Kelowna Woodcraft, we are committed to ensuring that your experience with us is seamless from the moment you place your order to when it arrives at your doorstep. Please take a moment to review our shipping policy to understand our processes and commitments.
Processing Time
All of our products are handmade to order with care and precision. Orders are typically processed within 2 business days. Once your order is completed, it will be shipped promptly.
Shipping Rates & Delivery Estimates
We offer free, standard and expedited shipping options for your convenience. Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.
Free Shipping:
Delivery Time: 3-10 business days
Available across Canada and the United States
Expedited Shipping:
Delivery Time: 2-5 business days
Available for select locations in Canada and the United States
Please note that delivery times may vary depending on your location and any unforeseen circumstances, such as weather delays or carrier issues.
International Shipping
At this time, Kelowna Woodcraft ships exclusively to addresses within Canada and the United States. We are working on expanding our reach and hope to offer international shipping in the future.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number. Use this number to track your package’s journey from our workshop to your home.
Lost or Damaged Packages
We take great care to ensure your order is packaged securely. However, if your package is lost or arrives damaged, please contact us within 7 days of delivery. Email our support team at support@kelownawoodcraft.com with your order number and details, and we will work to resolve the issue promptly.
Additional Information
- We do not ship to P.O. boxes or APO/FPO addresses.
- Customers are responsible for providing accurate shipping information at checkout. Kelowna Woodcraft is not responsible for delays or misdeliveries caused by incorrect addresses.
- Any applicable customs duties, taxes, or fees are the responsibility of the customer.
Thank you for choosing Kelowna Woodcraft. We appreciate your support and look forward to delivering high-quality cedar products straight to your home!