Our Policies & Customer Care

At Kelowna Woodcraft, we believe in transparency and peace of mind when you shop with us. This page provides a simple overview of our key policies—including shipping, returns, warranties, and privacy—so you can quickly find the information you need. For full details, each section links to a dedicated policy page or our FAQ, ensuring you have complete clarity every step of the way.

Don't hesitate to reach out :)

General FAQ

Do we offer FREE Shipping?

Yes. However, currently only in Canada

Do you ship to the USA?

Yes. We also offer FREE Shipping throughout the United States for orders over $250 USD

How can I contact you?

Please reach out to us here or send an email to sales@kelownawoodcraft.com

The product I would like is "Out of Stock"

If a product you want is out of stock, you can request to be notified when it is back in stock. Note, that this does not subscribe you to our mailing list.

Getting your products to you

Shipping

About our FREE SHIPPING and expected timeframes

Shipping Policy

Feel confident in your purchase

Returns

We stand by our commitment to quality, so if you don't like your product or if it is damaged. Feel free to return it.

Returns & Refunds

How we handle your information

Data Security

Kelowna Woodcraft is committed to protecting your personal information. We collect only the data necessary to process your orders, provide customer support, and improve our services. Personal details such as your name, contact information, and payment details are stored securely and used strictly for business purposes.

View our Privacy Policy

Clear policies, honest practices

Terms of Service


Our commitment to transparency and trust: Here’s everything you need to know about shopping with Kelowna Woodcraft

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